Refund Policy
Effective Date: 2023-09-27
This Refund Policy describes the terms and conditions under which WhaleWatchMaker ("we," "us," or "our") offers refunds for products purchased through our website www.whalewatchmaker.com (the "Website"). By making a purchase on our Website, you agree to the terms outlined in this Refund Policy.
1. Eligibility for Refunds:
1.1 Product Condition:
To be eligible for a refund, the product must be returned to us in its original condition, including all accessories, packaging, and tags. The product should be unworn, undamaged, and free from any signs of use.
1.2 Timeframe:
Refund requests must be made before the watch is manufactured. After this period, we reserve the right to deny refund requests.
2. Non-Refundable Items:
The following items are non-refundable:
- Products that have been personalized or customized.
- Products that have been worn, damaged, or altered by the customer.
- Products purchased from third-party sellers or retailers.
3. Refund Process:
3.1 Initiation:
To request a refund, please contact our customer support team at [email protected]. Provide your order details, including the order number, product name, and reason for the refund request. We may require additional information or documentation to process your request.
3.2 Return Shipping:
If your refund request is approved, we will provide you with instructions on how to return the product. You will be responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the safe and timely delivery of the returned product.
3.3 Inspection and Processing:
Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the product is approved for a refund, we will initiate the refund process.
3.4 Refund Method:
Refunds will be issued using the original payment method used for the purchase. Please note that it may take several business days for the refund to be processed and reflected in your account.
4. Exchanges:
We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process outlined in Section 3 and place a new order for the desired item on our Website.
5. Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.
6. Changes to the Refund Policy:
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically for any updates.
7. Contact Us:
If you have any questions, concerns, or requests regarding this Refund Policy or the refund process, please contact our customer support team at [email protected].
By making a purchase on our Website, you acknowledge that you have read and understood this Refund Policy and agree to be bound by its terms and conditions.