Watch Warranty Policy
Effective Date: 2023-09-28
This Watch Warranty Policy ("Policy") outlines the terms and conditions of the warranty provided by WhaleWatchMaker ("we," "us," or "our") for watches purchased through our website www.whalewatchmaker.com (the "Website"). By purchasing a watch from our Website, you agree to the terms and conditions outlined in this Policy.
1. Warranty Coverage:
1.1 Warranty Period:
We provide a limited warranty that covers manufacturing defects in materials and workmanship for a period of 3 years from the date of purchase ("Warranty Period"). The Warranty Period may vary depending on the specific watch model and is specified on the product listing or warranty card accompanying the watch.
1.2 Warranty Scope:
This warranty covers the repair or replacement of components or watch movements that are deemed defective due to faulty materials or workmanship during the Warranty Period. The warranty is valid only for the original purchaser of the watch and is non-transferable.
2. Warranty Exclusions:
2.1 Excluded Damages and Conditions:
This warranty does not cover damages or defects resulting from:
- Normal wear and tear, including scratches, dents, or fading of the watch's finish.
- Accidental damage, misuse, abuse, negligence, or improper handling of the watch.
- Water damage resulting from failure to follow the water resistance guidelines specified by the watch manufacturer.
- Unauthorized repairs or modifications performed by third parties.
- Loss or theft of the watch.
- Battery replacement or normal battery life depletion.
2.2 Non-Company Products:
This warranty does not cover watches that were not purchased directly from our Website or authorized retailers. Watches purchased from unauthorized sellers or third-party platforms are not covered by our warranty.
3. Warranty Claim Process:
3.1 Warranty Claim Eligibility:
To initiate a warranty claim, you must provide proof of purchase, such as the original order confirmation or receipt. The watch must be within the applicable Warranty Period.
3.2 Warranty Claim Submission:
To submit a warranty claim, please contact our customer support team at [email protected]. Provide your order details, including the order number, watch model, and a detailed description of the issue. We may request additional information or documentation to process your claim.
3.3 Warranty Claim Evaluation:
Once your warranty claim is received, our technical team will evaluate the watch and assess whether the issue is covered under the warranty. If the defect falls within the warranty coverage, we will repair or replace the watch, at our discretion.
3.4 Warranty Claim Resolution:
If your warranty claim is approved, we will repair or replace the watch with an identical model or a comparable model of similar value. If the exact model is no longer available, we will offer a suitable alternative. The repaired or replaced watch will be covered by the remaining warranty period or a new warranty period, whichever is longer.
4. Return Shipping:
4.1 Warranty Repair/Replacement:
If your warranty claim is approved, we will provide instructions on how to return the watch for repair or replacement. You will be responsible for shipping the watch to us using a trackable shipping method. We recommend retaining proof of shipment for your records.
4.2 Shipping Costs:
We will cover the return shipping costs for warranty repairs or replacements within the specified Warranty Period. However, any shipping costs incurred for returning the watch to us for warranty assessment or repairs outside the Warranty Period will be your responsibility.
5. Limitation of Liability:
To the maximum extent permitted by applicable laws, our liability under this warranty is limited to the repair or replacement of the watch, as outlined in this Policy. We shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use or inability to use the watch.
6. Changes to the Warranty Policy:
We reserve the right to modify or update this Warranty Policy at any time. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically for any updates.
7. Contact Us:
If you have any questions, concerns, or requests regarding this Warranty Policy or the warranty claim process, please contact our customer support team at [email protected].
By purchasing a watch from our Website, you acknowledge that you have read and understood this Warranty Policy and agree to be bound by its terms and conditions.