Shipping Policy
Effective Date: 2023-09-27
This Shipping Policy describes the terms and conditions governing the shipment of products purchased through WhaleWatchMaker ("we," "us," or "our") and our website www.whalewatchmaker.com (the "Website"). By placing an order on our Website, you agree to the terms outlined in this Shipping Policy.
1. Order Processing:
1.1 Processing Time:
We strive to process and ship orders as quickly as possible. Orders are typically processed within 20-40 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods.
1.2 Order Verification:
To ensure the security of our customers and prevent fraudulent transactions, we may require additional verification for certain orders. If your order requires verification, we will reach out to you via the contact information provided during the checkout process. Failure to provide the requested information may result in a delay or cancellation of your order.
2. Shipping Methods:
2.1 Shipping Options:
We offer various shipping options to accommodate your needs. The available shipping methods and associated costs will be displayed during the checkout process. Please select the desired shipping method that suits your preferences.
2.2 Shipping Restrictions:
Please note that certain shipping methods may have restrictions based on your shipping address, product availability, or local regulations. We reserve the right to modify or change the available shipping options and restrictions at any time.
3. Shipping Costs:
3.1 Shipping Charges:
Shipping charges are calculated based on the selected shipping method, destination, package weight, and dimensions. The applicable shipping charges will be displayed during the checkout process before you complete your purchase.
3.2 Taxes and Duties:
Please note that international orders may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the shipping charges. We recommend checking with your local customs office for more information on potential fees and regulations.
4. Order Tracking:
4.1 Shipment Tracking:
Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can usually track your shipment on the carrier's website using the provided tracking number.
4.2 Delivery Updates:
We aim to keep you informed about the status of your shipment. You may receive email notifications or updates regarding the progress of your order, including tracking information and any significant delivery updates.
5. Delivery Time:
5.1 Estimated Delivery Time:
The estimated delivery time depends on the selected shipping method and your shipping address. While we strive to provide accurate estimates, please note that delivery times may vary due to factors beyond our control, such as customs clearance, weather conditions, or unforeseen delays.
6. Shipping Errors or Damages:
6.1 Incorrect Shipping Information:
It is your responsibility to provide accurate and complete shipping information during the checkout process. We are not liable for any delays or delivery issues arising from incorrect or incomplete shipping information provided by you.
6.2 Damaged or Lost Packages:
In the event that your package arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution.
7. Changes to the Shipping Policy:
We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically for any updates.
8. Contact Us:
If you have any questions, concerns, or requests regarding this Shipping Policy or the shipping process, please contact our customer support team at [email protected].
By placing an order on our Website, you acknowledge that you have read and understood this Shipping Policy and agree to be bound by its terms and conditions.